The focus of this module is maintaining a safe environment while working in Human Services. For this discussion, create a client scenario in which the client is agitated and upset. As the professional working with this client, discuss what you might do and say to address the situation. Include information on how you would use your physical surroundings to maintain safety.

In your response post, critique the original poster’s plan of action when it comes to working with an upset client and using the environment to maintain safety. How might you have handled the situation as the professional in the scenario? Is there a right or wrong way to deal with this client? Why or why not?