Instructions:

Read the case file (reading pages attached below) and answer the 3 questions (included below) at the end of the study file. Thoroughly answer the questions in a 2-page Word document and support your answer, analysis, and conclusions for each question with at least 1 external reference. Cite all external references correctly and provide a bibliography.

Questions:

1.Why are voice and video becoming the primary means of communication over the Internet?

2. How will this trend impact companies trying to do business worldwide? How will it affect the way they run their businesses and interact with customers?

3. What kinds of companies are likely to benefit from a more multimedia Internet? Explain.