defining helping skills and explaining their importance in human services. Specifically:

• Describe the human services professional practitioner’s roles in the helping process.
• Explain how helping skills contribute to the effectiveness of those roles.
• Based on the Selective Attention Test in the Pre-Discussion Activities, you know about viewing the “whole picture” in order to notice things that may be hidden or obscured. Why is this especially important in human services? Provide a human services–specific example where a practitioner does or does not see the whole picture. Explain the potential impact on the service user in the example.