QUESTION 1:

• Product evaluation is an important step to ensure that a product will meet the quality, features, and overall design that is acceptable to the consumer. Imagine that you are an evaluator for a new product. Describe common challenges that you will find in a controlled and a natural environment setting among users. Suggest actions that you can take in order to address or prevent these challenges.

QUESTIONS 2:

• The ideal method of evaluation products involves volunteers. However, sometimes this is not feasible (that is, product time constraint, too expensive, et cetera). This is where experts who are knowledgeable about interaction design, needs, and typical behavior of users come into the picture. Choose a random product that you use daily and speculate on how a heuristic evaluation would be performed on that product. Provide a rationale for your response.