Opening Case: Microsoft Broadcasts Channel 9 to Enhance Developer Communication

C H A P T E R 4

Managing Project Stakeholders and Communication

Figure 4.1

–

–

Based on:

Introduction

Figure 4.2

Project Stakeholder Management

Identify Stakeholders

Figure 4.3

Figure 4.4

Plan Stakeholder Engagement

Manage Stakeholder Engagement

Figure 4.5

Figure 4.6.

Monitor Stakeholder Engagement

Project Communications Management

Figure 4.7

Communication

Feedback

Noise

Interactive communication

Push communication

Pull communication

Tips from the Pros: Defining a Secure Communications Policy

or privileged communication.

regulations.

Implement tools to enforce polices.

Protect sensitive business data from the

Establish a secure public network.

Based on:

Plan Communications Management

Manage Communications

Plan Communications Management

Communications management plan

Manage Communications

Common Problems: Communication in a Crisis

– –

–

Based on:

Performance Reporting

Performance reporting

Informal versus Formal Communication

Status reports

Progress reports

Forecasting reports

Written communication

Nonverbal communication

Informal communication

Table 4.1

Communication Method (Level of Effectiveness) Purpose of Communication Written

Formal communication

Vertical communication

communication

Figure 4.8

Internal versus External Communication

Monitor Communications

Figure 4.9

Enhancing Project Communication

Running Effective Project Meetings

Making Effective Presentations

F ig

ur e

4. 10

Figure 4.11

Being a Better Listener

Listening

Table 4.2 Guidelines for Making an Effective Presentation

Presentation Planning

Presentation Design

Presentation Delivery

Using Communication Templates and Glossaries

Table 4.3

Communication templates

Making a Walk-Through Presentation

Figure 4.12

Walk-through

Using Collaboration Technologies to Enhance Project Communication

Ethical Dilemma: Is Big Brother Watching You?

–

Figure 4.13

Figure 4.14

–

– –

–

–

–

– –

Discussion Questions

Based on:

How Communication Methods Differ

Table 4.4 Strengths and Weakness for Different Types of Information

Communication Method Structure Interaction Richness Number of People

Synchronous communication

Asynchronous communication

Information richness

Collaboration Technologies

Figure 4.15

Figure 4.16

Videoconferencing

Global Implications: Managing Effective Global Development Teams

Figure 4.17

Videoconferencing

–

– –

–

Based on:

Figure 4.18

Figure 4.19

Groupware

Asynchronous Groupware

Groupware

Figure 4.20

Synchronous Groupware

Table 4.5

Examples

Electronic meeting system

Enterprise Social Networks

Figure 4.21

Figure 4.23

Figure 4.22

Enterprise Project Management Environments

Managing Project Stakeholders and Communication and the PMBOK

Figure 4.24

Key: where the material is covered in the textbook; current chapter coverage

Textbook Chapters ————–> 1 2 3 4 5 6 7 8 9 10 11 12

PMBOK Knowledge Area

1 Introduction

2

3 The Role of the Project Manager

4 Project Integration Management

5 Project Scope Management

6 Project Schedule Management

7 Project Cost Management