• Describe the role of healthcare HR professionals in ensuring equal opportunity and fair treatment in the workplace. What are the six EEO protected classes, as identified by various federal laws? Describe the major three components of an Affirmative Action Plan (AAP).

• Identify the roles and responsibilities of the Equal Employment Opportunity Commission (EEOC). Describe the stages in responding to EEO complaints.

• Discuss the difference between a job description and job specifications. What is job analysis, and how does it impact HR? Describe the three common methods used in job analysis.