20 Oct Due to increased turnover at Wynn Regional Medical Center (WRMC), analysis from the exit interview questionnaires?were?reviewed in a Board of Directors meeting. While reviewing the analy
Scenario
Due to increased turnover at Wynn Regional Medical Center (WRMC), analysis from the exit interview questionnaires were reviewed in a Board of Directors meeting. While reviewing the analysis, it was noted that “communication concerns” were common areas of dissatisfaction among the employees who resigned. The employees felt that:
- Managers did not hold regular staff meetings
- Employees were often not informed about changes in the organization
- Managers did not ask employees for their input or feedback in decision making
- Employees were unable to voice their concerns without retaliation
- Managers did not communicate in a respectful manner
- You have been tasked with creating a presentation to address these communication concerns.
Instructions
The CEO of WRMC has requested that you create a PowerPoint presentation proposing a revised communication process for the board of directors. The presentation should contain speaker notes for each slide or voiceover narration. Based on the specific concerns listed in the scenario, your presentation should address how you will change the communication processes and include the following key points: - What are some of the possible communication barriers and challenges of a multi-cultural healthcare facility? Include recommendations for addressing these barriers and challenges.
- What communication processes and practices will you put in place to address the following employee concerns?
- Staff meetings
- Organizational updates
- Employee input in decision making
- Employee concerns
- Respectful communication
- What recommendations do you have for increasing departmental communication?
- Please include a minimum of two references (at least one reference from the module readings)
The Effects of Changing Demographics in Healthcare
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Due to the increase of diversity in the United States, there is a need for the healthcare industry to promote diversity. Current diversity projections indicate that racial and ethnic minorities will increase drastically and account for approximately half of the population. The minority groups that will have the most growth are the same groups who currently receive low quality healthcare. In 2050, White Americans will make up approximately 50% of the population, Hispanic Americans will make up 24.4%, and African Americans will make up approximately 14.6% of the population (HPDC, n.d).
Research has shown that while the population is becoming more diverse, most minorities hold entry-level positions within healthcare organizations. Many of these jobs fall into the allied health industry. These jobs are the fastest growing; however, the pay and opportunities for advancement are a concern. The workforce in the healthcare industry has increased over the past 10 years. The amount of diversity varied based on the specific occupation and job title (Snyder, Frogner, & Skillman, 2018).
Increasing diversity in the workforce is a benefit to organizations and patients. Increasing diversity helps address disparities
IMPROVED ACCESS
Diversity improves healthcare access for patients with low socioeconomic status.
IMPROVED PATIENT CHOICE
Diversity in the healthcare workforce increases patient satisfaction and patient choice. For instance, according to Health Professionals for Diversity Coalition (HPDC), minority patients are more likely to select providers of the same background as theirs.
IMPROVED SATISFACTION
Minorities report greater satisfaction with care when they receive health treatment by someone of their same racial or ethnic background (HPDC, n.d.)
Diversity extends beyond race and ethnicity. Diversity also includes age, gender, religious affiliations, and more. For instance, due to the aging workforce, there is going to be an exodus of Baby Boomers from the workforce. Approximately 38% of employees aged 50 to 64 plan to work after the age of 65. With the influx of patients in this age group there is going to also be an increase in the demand for healthcare workers as well as an increased need to retain older workers and hire retirees. It has been suggested that for the first time, the workforce will span across four generations: Silent Generation, Baby Boomers, Generation X, and Millennials. Each generation has their own set of characteristics that are specific to their generation. This means that organizations will have to consider and adapt to the needs of the aging population in addition to employees of underrepresented groups (Dickson, 2015).
Sources
Dickson, J.J. (2015). Supporting a generationally diverse workforce: Considerations for aging providers in the US healthcare system. Journal of Best Practices in Health Professions Diversity: Research, Education, and Policy.
Health Professionals for Diversity Coalition (n.d.) Fact Sheet: The Need for Diversity in the Health Care Workforce.
Snyder, C.R., Frogner, B.K., & Skillman, S.M. (2018). Facilitating Racial and Ethnic Diversity in the health workforce. Journal of Allied Health.
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Module Three Example
1
Introduction
Add your narration here. “hello, my name is Lynne Croteau and I am going to share information on how you will change the communication processes . On the next slide, you will see the goals of this presentation and will get more in depth with the plan…
2
Goals
I am sharing goals….. how you will change the communication processes
3
Communication Barriers
A
B
C
(may need more than one slide)
4
Recommendations
Related to communication barriers:
A
B
C
(may need more than one slide)
5
Communication Challenges
Related to multi-cultural healthcare facility
A
B
C
(may need more than one slide)
6
Recommendations
Related to communication in multi-cultural healthcare facility
A
B
C
(may need more than one slide)
7
New Communication Processes and Practices
Staff meetings
A
B
C
New Communication Processes and Practices
Organizational updates
A
B
C
New Communication Processes and Practices
Employee input in decision making
A
B
C
New Communication Processes and Practices
Employee concerns
A
B
C
New Communication Processes and Practices
Respectful communication
A
B
C
Recommendations
To increase departmental communication
A
B
C
(may need more than one slide)
Conclusion
References
Please include a minimum of two references (at least one reference from the module readings)
In APA format!
Remember, your references must reflect what you have in in-text citations (references in the slides)
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