In today’s workplace, it is important to develop diverse people skills. Managers and leaders need to manage diversity effectively. Discuss the following:

In your opinion, what psychological process (feelings, actions, or thoughts) is most important for managers and leaders when leading a diverse team? Why?

How difficult is it for individuals to change their feelings, actions, or thoughts about diversity issues?

Base your response on the course materials for this week, online research, and your own experience. Be sure to write your responses using appropriate language, establishing professionalism, and demonstrating sensitivity to all groups. Provide both personal examples and research citations to support your answer.