01 Aug Describe an instance from your personal or professional life where you faced a complicated decision, directly or indirectly, regarding health care.
HCS/490: Health Care Consumer – Trends And Marketing
Wk 5 Discussion: Health Care Dilemmas [due Thurs]
Ch. 9: Decision Making
Wk 5 Summative Assessment: Regulatory Environment Application Presentation
Discussion Topic
Patient experience has become a greater focus for health care organizations. Instead of dictating treatment and care decisions, the goal is to create partnerships with consumers. As a patient access director, it is important to understand the complexity of decisions consumers face and how to assist them in working through these decisions with their providers.
Watch the following two videos as you prepare to respond:
• “Healthy Extras”
• “Consumer Directed Health Plans”
Consider the many challenges facing consumers as they make health care decisions. Describe an instance from your personal or professional life where you faced a complicated decision, directly or indirectly, regarding health care.
Note: If you do not wish to discuss an instance from your own personal experience, you may discuss an example from the news.
Response Requirements
• By Thursday, respond to the prompt above in a minimum of 175 words.
• By Monday, post a total of 3 substantive responses over 2 separate days for full participation. This includes your initial post and 2 replies to classmates or your faculty member.
