How did Nick handle the situation? Is the guest always right? What were the keys to turning a potential disaster into an opportunity? 4. What are the revenue management imp

10 Oct How did Nick handle the situation? Is the guest always right? What were the keys to turning a potential disaster into an opportunity? 4. What are the revenue management imp

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Read the case study and assist with 4 questions.

1. How did Nick handle the situation?

2. Is the guest always right?

3. What were the keys to turning a potential disaster into an opportunity?

4. What are the revenue management implications of dealing with a guest such as Mr. Walker?