Module 04 Content

1. In this course, you have covered several aspects of IT Service Management. Within the IT field, Service Management requires a comprehensive understanding of many different aspects of IT. Conduct additional external research on the following areas:
   • Problem Management
   • Change Management
   • Configuration Management
   • Knowledge Management
   • Capacity Management
   • Availability Management
   • Develop a presentation that explains various aspects of each service management area. Additionally, compare and contrast Incidents and Fulfillment Request. Also, state the necessity of Incident Management. Be sure to include your resources (Please note: Wikipedia is not a credible resource).

     Your presentation should be 8-12 slides in length and include a title slide and reference page.
     Save your slides as a PowerPoint presentation. (Mac users, please remember to append the ".ppt" extension to the filename.)