13 Oct Consider that you are on a project team working on the problem increasing rate of childhood illiteracy. In the Improve phase of your Lean Six Sigma project,
Use information from the slides and recorded lectures for this week in Improve Phase – Lessons 2-4 to assist you with the activities that follow. Be sure to follow the “best practices” for each tool you use in this workshop.
Student Name: (1 point deduction if missing)
Workshop 6: PICK Charts
The tools practiced in this workshop are:
· Benchmarking
· PICK charts
Situation:
Consider that you are on a project team working on the problem increasing rate of childhood illiteracy. In the Improve phase of your Lean Six Sigma project, you need to identify methods for solving this problem. So, you decide to do some benchmarking and investigate what other states, etc., have done to solve this problem. Then, you will use a PICK chart to determine the idea(s)/solution(s) you will implement to decrease childhood illiteracy.
Instructions:
Use information from the slides and recorded lectures for this week in Improve Phase – Lessons 2-4 to assist you with the activities that follow. Be sure to follow the “best practices” for each tool you use in this workshop.
Benchmark: Please consider using the following resources to investigate what other cities, etc. have done to solve the problem:
· Ask subject matter experts (that you may already know or can get in contact with)
· Search for information using Google Scholar ( http://scholar.google.com/), Google Books ( http://books.google.com/), ASQ’s online resources ( http://asq.org/knowledge-center/search/), or through the UH Library ( http://guides.lib.uh.edu/tels4342 – note, this is available for UH students only)
After you have identified a list of ideas/potential solutions from Benchmarking to solve the problem, proceed with using a PICK chart to select the best ideas.
1.
2. From the Benchmarking you did, list your ideas/potential solutions to the problem in the scenario based on your benchmarking activities, labeling each with a unique identifier 1,2,3, etc.): You must have a minimum of 20 ideas. Cite all sources from the benchmarking activity.
3. Create a PICK chart that depicts the evaluation of each of your ideas/potential solutions: Note: Simply double click on the “text box” below to enter the unique identifier of one of your ideas/potential solutions, and then move it to the appropriate place in the chart based on the scales provided. This can be copied and pasted into the chart to show the unique identifiers for each of your ideas/potential solutions listed in Activity #1 of this Workshop.
Implement
Possible
Kill
Challenge
1
2
4. Based on the PICK chart you created for Activity #2 of this Workshop, what ideas/solutions are: Type both the Number AND Idea text for each idea.
a. Possible – ideas for “plan B”:
b. Implement – ideas to implement now:
c. Challenge – ideas to change/modify:
d. Kill – ideas to abandon:
5. Which idea could you change in the Challenge quadrant? How would you change it?
6. What is the purpose of changing an idea in the Challenge quadrant?
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Improve Phase
Lesson 1: Introduction to the Improve Phase
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Improve Phase Lessons 1. Introduction to the
Improve Phase 2. What is Brainstorming &
Benchmarking? 3. What is a PICK Chart? 4. PICK Chart Example 5. What Multi-voting? 6. What is Nominal Group
Technique (NGT)?
Lean Six Sigma Yellow Belt – Improve
7. What is a Prioritization Matrix?
8. What is a Process Decision Program Chart (PDPC)
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Purpose of the Improve Phase
Develop & implement solutions: 1. Develop (brainstorm) a list of possible/potential
process improvements/solution ideas 2. Narrow down this list to a manageable number 3. Determine the necessary improvement(s)/best
solution(s) 4. Develop an implementation plan for each solution 5. Implement process improvement(s)/solution(s)
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Improve Phase
Lesson 2: What is Brainstorming & Benchmarking?
(5 Minute Lesson)
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Brainstorming (Analyze Phase – Lesson 2)
• Method for creatively & efficiently generating a high volume of ideas – Free of criticism &
judgment – Transforms “the same
old way” of thinking – Facilitates building off
of others’ ideas
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Idea Generation or “Ideation”
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Benchmarking • Comparing work practices & sharing information
so both parties can improve 1. Identify process/area needing improvement 2. Determine leader(s) in that area (inside or outside
your industry) 3. Gather data about the other organization’s
processes/performance 4. Compare this to your organization's
processes/performance 5. Analyze data looking for gaps 6. Determine ways to address the gaps/improve
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Benchmarking (cont’d)
• Investigating how others have solved similar problems (obtaining ideas from outside your organization) – Ask subject matter experts – Use Google Scholar or Google Books – Search ASQ’s online resources – Find books, articles, etc. through UH Library
(available for UH students only)
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ASQ’s Online Resources
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Search results:
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Improve Phase
Lesson 3: What is a PICK Chart?
(5 Minute Lesson)
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PICK Charts
• Method for organizing improvement ideas – Possible – Implement – Challenge – Kill
• Helps to determine the most useful ideas
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P I
K C
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Anatomy of a PICK Chart
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Ideas labeled with identifiers
Implementation scale* – how hard is idea to
implement?
Benefit/impact scale – how much benefit/impact will
idea have?
Ideas arranged based on ease of
implemen- tation & benefit/ impact
*Includes assessment of cost of implementation – more expensive ideas are typically harder to implement
© 2013 UH-COT
Creating PICK Charts Steps: Useful actions:
1. Obtain ideas Collect ideas through brainstorming, benchmarking, etc.
2. Label ideas Write down ideas (on white board, flip chart paper and/or one per Post-It) & give each idea a unique identifier (i.e., number, letter, etc.)
3. Arrange ideas in chart
For each idea, consider the following & arrange it in the chart according to the scales provided:
• How easy/hard is the idea to implement? • How much benefit/impact will the idea have?
4. Assess & refine ideas
Consider the ideas in each category further: • Possible – Ideas for “plan B” • Implement – Ideas to implement now • Challenge – Ideas to change/modify (make easier to implement, provide
more benefit/impact, etc.) • Kill – Ideas to abandon
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Creating PICK Charts
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9
6
8
5
2 4
7 3
10
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Steps 1 & 2 Steps 3 & 4
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Improve Phase
Lesson 4: PICK Chart Example (5 Minute Lesson)
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Best Practices for PICK Charts
1. Obtains ideas through brainstorming, benchmarking, etc.
2. Describes ideas through brief statements (not long phrases/sentences), labeled with unique identifiers
3. Labels scales used within chart clearly 4. Arranges ideas in chart based on scales
provided
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Example – Reduce Fuel Consumption
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Im pl
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1. Walk more 2. Ride bike more 3. Get a tune-up 4. Adjust route to
work 5. Carpool to work 6. Drive slower 7. Telecommute 8. Take public
transportation 9. Buy higher quality
gas 10. Buy new car
Benefit/Impact
Low High
Easy
Hard
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Example – Reduce Fuel Consumption
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Im pl
em en
ta tio
n
1. Walk more 2. Ride bike more 3. Get a tune-up 4. Adjust route to
work 5. Carpool to work 6. Drive slower 7. Telecommute 8. Take public
transportation 9. Buy higher quality
gas 10. Buy new car
Benefit/Impact
Low High
Easy
Hard
1
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Example – Reduce Fuel Consumption (cont’d)
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Im pl
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ta tio
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1. Walk more 2. Ride bike more 3. Get a tune-up 4. Adjust route to
work 5. Carpool to work 6. Drive slower 7. Telecommute 8. Take public
transportation 9. Buy higher quality
gas 10. Buy new car
Benefit/Impact
Low High
Easy
Hard
1
2
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Example – Reduce Fuel Consumption (cont’d)
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Im pl
em en
ta tio
n
1. Walk more 2. Ride bike more 3. Get a tune-up 4. Adjust route to
work 5. Carpool to work 6. Drive slower 7. Telecommute 8. Take public
transportation 9. Buy higher quality
gas 10. Buy new car
Benefit/Impact
Low High
Easy
Hard
1
2
3
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Example – Reduce Fuel Consumption (cont’d)
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Im pl
em en
ta tio
n
1. Walk more 2. Ride bike more 3. Get a tune-up 4. Adjust route to
work 5. Carpool to work 6. Drive slower 7. Telecommute 8. Take public
transportation 9. Buy higher quality
gas 10. Buy new car
Benefit/Impact
Low High
Easy
Hard
1
2
10
3 4
5
6 7
8
9
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Example – Reduce Fuel Consumption (cont’d)
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Im pl
em en
ta tio
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Possible
1. Walk more 2. Ride bike more 3. Get a tune-up 4. Adjust route to
work 5. Carpool to work 6. Drive slower 7. Telecommute 8. Take public
transportation 9. Buy higher quality
gas 10. Buy new car
Benefit/Impact
Low High
Easy
Hard
1
2
10
3 4
5
6 7
8
9
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Example – Reduce Fuel Consumption (cont’d)
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Im pl
em en
ta tio
n
Implement
1. Walk more 2. Ride bike more 3. Get a tune-up 4. Adjust route to
work 5. Carpool to work 6. Drive slower 7. Telecommute 8. Take public
transportation 9. Buy higher quality
gas 10. Buy new car
Benefit/Impact
Low High
Easy
Hard
1
2
10
3 4
5
6 7
8
9
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Example – Reduce Fuel Consumption (cont’d)
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Im pl
em en
ta tio
n
Challenge
1. Walk more 2. Ride bike more 3. Get a tune-up 4. Adjust route to
work 5. Carpool to work 6. Drive slower 7. Telecommute 8. Take public
transportation 9. Buy higher quality
gas 10. Buy new car
Benefit/Impact
Low High
Easy
Hard
1
2
10
3 4
5
6 7
8
9
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Example – Reduce Fuel Consumption (cont’d)
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Im pl
em en
ta tio
n
Kill
1. Walk more 2. Ride bike more 3. Get a tune-up 4. Adjust route to
work 5. Carpool to work 6. Drive slower 7. Telecommute 8. Take public
transportation 9. Buy higher quality
gas 10. Buy new car
Benefit/Impact
Low High
Easy
Hard
1
2
10
3 4
5
6 7
8
9
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Example – Reduce Fuel Consumption (cont’d)
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Im pl
em en
ta tio
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Possible Implement Kill Challenge
1. Walk more 2. Ride bike more 3. Get a tune-up 4. Adjust route to
work 5. Carpool to work 6. Drive slower 7. Telecommute 8. Take public
transportation 9. Buy higher quality
gas 10. Buy new car
Benefit/Impact
Low High
Easy
Hard
1
2
10
3 4
5
6 7
8
9
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Improve Phase
Lesson 5: What is Multi-voting?
(5 Minute Lesson)
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Multi-voting
• Group decision- making tool – Narrows down list of
possibilities
• Each person casts votes for multiple items/ideas – Can be anonymous
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Using Multi-voting Steps: Useful actions:
1. Obtain ideas Collect ideas through brainstorming, benchmarking, etc.
2. Label ideas Write down ideas (on white board, flip chart paper, etc.) & give each idea a unique identifier (i.e., number, letter, etc.)
3. Determine number of votes
Identify how many votes each team member will cast – rules of thumb:
• 1/2 + 1 of total options, 1/3 of total options, etc.
4. Cast votes Determine how team members will cast their votes – rules of thumb:
• Different colored markers, sticky dots, etc. • Secret ballot, etc.
5. Tally votes Count votes for each idea to determine the top vote getter(s). Repeat this process as necessary to narrow down the list of ideas to a manageable number.
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Example – Improve Meeting Productivity Steps 1 & 2: A. Create meeting agendas B. Establish meeting objectives C. Create a “parking lot” for other issues D. Ensure key staff attend meetings E. Solicit feedback at end of meetings F. Establish a no interruptions policy G. Begin and end on time H. Set 1 hr. max for meetings I. Schedule follow-up meetings
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Example – Improve Meeting Productivity Steps 3 & 4: A. Create meeting agendas B. Establish meeting objectives C. Create a “parking lot” for other issues D. Ensure key staff attend meetings E. Solicit feedback at end of meetings F. Establish a no interruptions policy G. Begin and end on time H. Set 1 hr. max for meetings I. Schedule follow-up meetings
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Example – Improve Meeting Productivity Step 5: A. Create meeting agendas B. Establish meeting objectives C. Create a “parking lot” for other issues D. Ensure key staff attend meetings E. Solicit feedback at end of meetings F. Establish a no interruptions policy G. Begin and end on time H. Set 1 hr. max for meetings I. Schedule follow-up meetings
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Improve Phase
Lesson 6: What is Nominal Group Technique?
(5 Minute Lesson)
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Nominal Group Technique (NGT)
• Group decision- making tool – Narrows down list of
possibilities • Each person rank
orders multiple items/ideas – Not rating using a
given scale
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Idea T1 T2 T3 Total
A 10 5 7 22
B 8 8 4 20
C 3 4 8 15
D 2 1 4 7
E 6 9 5 21
…
© 2013 UH-COT
Using Nominal Group Technique Steps: Useful actions:
1. Obtain ideas Collect ideas through brainstorming, benchmarking, etc.
2. Label ideas Write down ideas (on white board, flip chart paper, etc.) & give each idea a unique identifier (i.e., number, letter, etc.)
3. Determine number to rank
If you have many ideas, identify how many each team member will rank:
• Top 5 ideas, top 10 ideas, etc.
4. Rank order Individually, each team members rank orders the ideas:
• Use a higher is better scale (i.e., “1” is the least important/idea you like the least)
5. Tally scores Combine each individual’s assessment by adding together all rankings for a single idea to determine the top scoring idea(s). Repeat this process as necessary to narrow down the list further.
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Example – Improve Patient Safety Steps 1 & 2: A. Browselow tape (for pediatric
trauma) B. Child scales (instead of flat
scales) C. Infant umbilical cord tags (to
prevent abduction) D. Electrical outlet plug protectors E. Scald prevention devices
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A
B C
D E
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Example – Improve Patient Safety
Steps 3 & 4:
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A
B C
D E
Larry
A 4
B 5
C 3
D 1
E 2
Nina
A 5
B 4
C 1
D 2
E 3
Norm
A 2
B 5
C 3
D 1
E 4
. . .
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Example – Improve Patient Safety Step 5:
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A B C D E
Idea Larry Nina Norm Paige Si Total
A 4 5 2 2 1 = 14
B 5 4 5 3 5 = 22
C 3 1 3 4 4 = 15
D 1 2 1 5 2 = 11
E 2 3 4 1 3 = 13
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Example – Improve Patient Safety Step 5:
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A B C D E
Idea Larry Nina Norm Paige Si Total
A 4 5 2 2 1 = 14
B 5 4 5 3 5 = 22
C 3 1 3 4 4 = 15
D 1 2 1 5 2 = 11
E 2 3 4 1 3 = 13
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Improve Phase
Lesson 7: What is a Prioritization Matrix?
(5 Minute Lesson)
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Prioritization Matrix
Lean Six Sigma Yellow Belt – Improve
Legend: = 9 = 3 = 1
• Matrix diagram that aids in decision making – Compares options vs.
decision making criteria (i.e.
