Consider the client satisfaction data currently analyzed at your workplace. If you do not have a current practice location, select a local healthcare facility or provider 

Describe one specific tool used to measure client satisfaction. 

• Discuss how accurately client satisfaction scores reflect quality in the organization.  
• Analyze the strengths and limitations of using satisfaction measures for quality improvement. 
• Analyze the strengths and limitations of using satisfaction measures for reimbursement. 
• Describe the ethical considerations that should be considered when using client satisfaction measures to drive financial incentives in the healthcare industry.