Scenario Option 4: Gym Membership Frustrations: Blue Badger Gym

Backstory: You recently signed up for a one-year membership at Blue Badger Gym that promised free fitness classes and full access to all equipment during open hours. Shortly after joining, you noticed that many of the machines are often out of order and that several of the fitness classes you were looking forward to taking have been canceled without explanation! You have attempted to contact the front desk and management about these issues, but your messages have gone unanswered. You are now questioning whether the membership is worth what you paid.     

Problem: The gym equipment is often broken and classes have been canceled. Communication with staff and management has been unhelpful or nonexistent.  

Supporting Evidence: Photos of broken machines, the original membership agreement or promotional materials, and records of emails or phone calls to management.   

Resolution Goal: Suggest a refund, a membership discount, or guaranteed access to working equipment and scheduled classes.

Target Audience: Gym General Manager or Membership Services Department