06 Jul Six Sigma and Process Improvement
Six Sigma and Process Improvement – Week 7 Assignment
Designing a Process for a Hospital
For this week’s assignment, complete problem 1 from chapter 8. You MUST show the work and submit it in Excel or Microsoft Word.
Note: Data sets for several problems in this chapter are available in the Excel workbook Ch08Data.xlsx. Click on the appropriate worksheet tab as noted in the problem (e.g., Prob08-05) to access the data.
Problem 1
A hospital developed a design process consisting of the following steps: Plan, Design, Measure, Assess, and Improve. Below is a list of specific activities that comprise these five steps in random order. Place the activities in the most appropriate order within the correct step of the design process.
· Pilot or test design
· Submit proposal
· Define measures to assess design performance
· Implement design
· Identify potential solutions to reduce out of control conditions
· Develop business plan
· Disseminate improvements throughout the organization
· Monitor process performance
· Select the best solution to improve control
· Identify out-of-control conditions
· Propose new concept
· Create design to meet requirements
· Identify new improvement opportunities
· Monitor the new process design
· Implement the best solution to improve control
· Verify proposal alignment with strategic objectives
· Establish design team
· Identify causes of out of control conditions
· Analyze causes
· Identify and validate customer requirements
· Identify and evaluate best practices
