watch video link listed https://www.linkedin.com/checkpoint/enterprise/login/57878161?pathWildcard=57878161&application=learning&redirect=https%3A%2F%2Fwww%2Elinkedin%2Ecom%2Flearning%2Fmarketing-foundations-influencer-marketing-2016%2Funhappy-customers%3Fu%3D57878161

answer question:

• Watch the “Unhappy Customer” video.  What is the most important element of this case study specific to customer lifetime value (CLV) and long term customer loyalty?  Provide a rationale for your answer.
• Search the Internet for an article that supports your position on customer service and post the link in your discussion, using APA or SWS formatting, for everyone to read.