Support services is a broad category that refers to any team that supports an organization’s IT and business processes. The help desk, for example, is a support services team. Support services are vital when an incident impacts the operational performance of an organization. Answer the following question(s):

1. What are five types of support services in a typical large organization?
2. Should the same or different support services be available when an incident impacts the operational performance of an organization? Explain your answer.