Topic: Improving Patient Satisfaction at a Hospital 

Presentation Nov. 9

Record Monday at 2pm

1. Introduction 

1. Background: Ashley 

2. Project Scope: Claudia

2. Study Objectives – AIM

1. SMART goal/project goal Nico

3. Scope of project what organization you’re representing- Hannah

4. Process flow diagram – Ashley

5. Root cause analysis (5 whys or fishbone diagram) Nico

6. Parietal chart- Claudia

7. Decision matrix (Solutions Priorities) – Hannah