09 Jan Lead and manage effective workplace relationships
Assessment
Task 1
Lead and manage effective workplace relationships
BSBLDR523
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Student Declaration
To be filled out and submitted with assessment responses
◻ I declare that this task and any attached document related to the task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s)
◻ I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me
◻ I have correctly referenced all resources and reference texts throughout these assessment tasks.
◻ I have read and understood the assessment requirements for this unit
◻ I understand the rights to re-assessment
◻ I understand the right to appeal the decisions made in the assessment
Unit Title
Unit Code
Student name
Student ID number
Student signature
Date
Task Number
——OFFICE USE ONLY—–
For Trainer and Assessor to complete:
◻ Student requested reasonable adjustment for the assessment
Question
Marking Sheet – Assessor to complete.
Did the student satisfactorily address each question as instructed:
Completed satisfactorily
S
NYS
DNS
Comments
Question 1
Question 2
Question 3
Question 4
Task Outcome: Satisfactory ☐ Not Yet Satisfactory ☐
Student Name:
Assessor Name:
Assessor Signature:
Date:
Table of Content Student Declaration 2 Task 1 – Knowledge Questionnaire 5 Question 1 6 Question 2 7 Question 3 7 Question 4 7
Task 1 – Knowledge Questionnaire
Task summary and instructions
What is this assessment task about?
This assessment is a written questionnaire with a mix of objective and subjective questions.
The questionnaire is designed to meet the knowledge required to meet the unit requirements safely and effectively.
The questions focus on the knowledge evidence required for this unit of competency:
· systems, policies and procedures that can support the development of effective work relationships
· key aspects of work relationships, including:
· interpersonal styles
· communications
· consultation
· cultural and social sensitivity
· networking
· conflict resolution
· legislation relevant to managing effective workplace relationships
· organisational policies and procedures relevant to workplace relationships
· methods to develop processes for:
· consultation with employees
· conflict management
· task issue management.
Your assessor will be looking for demonstrated evidence of your ability to answer the questions satisfactorily, follow instructions, conduct online research and review real or simulated business documentation as instructed.
What do I need to do to complete this task satisfactorily?
· submit your answers to the questions within the set timeframe,
· answer all questions as instructed,
· answer all questions using your own words and reference any sources appropriately,
· all questions must be answered satisfactorily.
It is advisable to:
· review the questions carefully,
· answer the questions using online research and the learning material provided for the unit and by reviewing real or simulated relevant business documentation (such as policies and procedures),
· further research the topics addressed in each question.
Specifications
You must submit to GOALS the
· assessment coversheet,
· answers to all questions,
· references.
Resources and equipment
· computer with Internet access,
· access to Microsoft Office suites or similar software,
· learning material.
Re-submission opportunities
You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you with written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the task.
Answer all the questions below:
Question 1
Explain how systems, policies and procedures can support the development of effective work relationships. Focus your discussion on the key aspects of work relationships: interpersonal styles, communications, consultation, cultural and social sensitivity, networking and conflict resolution.
Explanation
(30-50 words each)
Interpersonal style
Communications
Consultation
Cultural and social sensitivity
Networking
Conflict resolution
Question 2
Outline three (3) legislation relevant to managing effective work relationship:
· Summarise the purpose of the legislation
· Outline how the legislation applies to work relationships
(40-80 words/legislation)
Legislation
Outline
Question 3
Outline three (3) policies and procedures that would be used in an organisation to manage effective work relationship:
· Summarise the purpose of the P&P
· Outline how the P&P applies to work relationships
(40-80 words/legislation)
P&P
Outline
Question 4
Address the following:
· Outline three (3) methods to develop processes for:
· Consultation with employees
· Conflict management
· Task issue management
Provide an example of process for:
Methods to develop processes for:
· Consultation with employees
· Conflict management
· Task issue management
Outline
(30-50 words each)
Method 1
Method 2
Method 3
Example of process
(40-80 words each)
Consultation with employees
Conflict management
Task issue management
BSBLDR523 – Lead and manage effective workplace relationships V3 2021
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RTO Provider: 91153 – CRICOS Code: 02672K
