02 Feb Discuss the purpose of the Baldrige Award
Order Instructions
Prior to beginning work on this discussion forum, read Chapter 10 from the course textbook and the weekly lecture.
1. Discuss the purpose of the Baldrige Award.
2. Describe the Baldrige Award process. How does it ensure that organizations are truly worthy of receiving the award?
3. Explain the Baldrige core values and concepts.
4. What are the five groups of results measures in the Malcolm Baldrige Criteria?
5. Provide two examples of measurements and indicators in each group. Why do you think they are important for any organization to pursue?
6. Please choose two of the Baldrige core values, and apply them to an organization of your choice.
7. How do these two values impact the organization and increase performance?
8. Regarding the Baldrige Criteria for Performance Excellence, on which a Baldrige examination is based, please provide a brief description of each of the seven categories, and explain how they all come together and form an integrated management system.
required resources
Evans, J. R., & Lindsay, W. M. (2020). Managing for quality and performance excellence (11th ed.). Cengage Learning.
Chapter 10: The Baldrige Framework for Performance Excellence
Chapter 11: Strategy and Performance Excellence
Chapter 12: Measurement and Knowledge Management for Performance Excellence
