04 Aug Case analysis
Plethora.com is the second largest online retail company in the world and employs approximately 400,000 people, of which 100,000 work in fulfillment centers. The company self-insures, and has hired InsuraCare to manage the back office health insurance functions. One of these functions includes the analysis of high-cost claims in an attempt to get them under control.
Dr. Erin Franklin (InsuraCare’s new Medical Director) and Brenda Doyle (InsuraCare’s Director of Quality) conduct a gemba walk at one of Plethora’s fulfillment centers. After a curt confrontation between Brenda and two Plethora.com executives, Franklin and Doyle conduct a closer investigation of the facility. The problem soon becomes clear, at least to Brenda Doyle.
Please complete the case analysis thoroughly and up to the standards of the rubric. Thank you
