Chapter 12 

Discussion Question 1: Some people say that chatbots are inferior for chatting. Others disagree. Discuss.

Discussion Question 2: Discuss the financial benefits of chatbots.

Discussion Question 3: Discuss how IBM Watson will reach 1 billion people by 2018 and what the implications of that are.

Exercise 1: Compare the chatbots of Facebook and WeChat. Which has more functionalities?

Exercise 12: Research the role of chatbots in helping patients with dementia. Write a report.

Exercise 16: Microsoft partners with the government of Singapore to develop chatbots for e-services. Find out how this is done. Write a report.

Chapter 13

Discussion Question 1: Compare the IoT with regular Internet.

Discussion Question 2: Discuss the potential impact of autonomous vehicles on our lives.

Discussion Question 3: Why must a truly smart home have a bot?

Discussion Question 4: Why is the IoT considered a disruptive technology?

Exercise 3: AT&T is active in smart city projects. Investigate their activities (solutions). Write a summary.

Exercise 4: It is said that IoT will enable new customer service and B2B interactions. Explain how.

Exercise 6: Find the information about Sophia, a robot from Hanson Robotics. Summarize her capabilities.

Textbook: Business Intelligence and Analytics 

ISBN: 9780135192016

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