20 Oct As the Vice President of Human Resources at Wynn Regional Medical Center (WRMC), you are responsible for employee training and continuing education. The Human Resources Department has de
Scenario
As the Vice President of Human Resources at Wynn Regional Medical Center (WRMC), you are responsible for employee training and continuing education. The Human Resources Department has decided to launch a series of leadership workshops. You are tasked with facilitating a workshop on effective problem-solving and making wise decisions. You feel that distributing a handout to all attendees will allow them to refer back to the information as needed.
Instructions
Create a diagram or chart in a Word document that discusses each step of the decision-making process, using examples. Include the following information:
- List each step of the decision making process
- Include a brief description of each step of the decision-making process
- Include the importance of each step of the decision-making process
- Explain if it is mandatory to follow each steps in the exact order
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The Decision-making Process
Rasmussen College
HSA5500CBE: Healthcare Leadership and Human Resources
Dr. Lynne Croteau
Date
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The Decision-making Process
Provide brief introduction: why you are doing this assignment? What are you going to
discuss?
Figure 1
Decision-making Process
Note: This diagram details each step within the decision-making process (The University of
Massachusetts, n.d.).
Short statement on why organizations use the decision-making process and follow with
information related to each step. State an example that you will share as an example of how
to follow this process. Example: Long wait times for a healthcare call center. You may
1. Identify Issue
2. Gather Research
3. Brainstorm Solutions
4. Review Supporting
Material
5. Make a Choice from
Options
6. Implement
Choice
7.Evaluate Decision
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want to share what type of decision-making approach you may want to use. Ex: Autocratic
decision-making; Participatory decision-making; Consensus-based decision-making;
Democratic decision-making (Business Toolkit, 2015). Walk through the decision making
process with YOUR example… each step!
Understanding Each Step
1. The first step in this participatory decision-making process is to identify the issue (The
University of Massachusetts, n.d.). Expand on this explanation by bringing in an
example.
a. Example: The pediatric specialty department has long (greater than three minutes)
wait times for incoming phone calls.
b. Why is this step important?
2. Step two in this process is to gather research on the topic (The University of
Massachusetts, n.d.). It is essential to identify when the problem began and explore
whether other areas have a similar situation. By doing this research, the team will have a
better perspective on how to address the issues.
a. Example: The leader will speak with staff answering the phones to gather
information on the topic…
b. Why is this step important?
3. The third step in the process is to brainstorm potential solutions (The University of
Massachusetts, n.d.). ……… discuss what this step entails…
a. Example of possible solution
b. Example of possible solution
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c. Example of possible solution
d. Example of possible solution
e. Why is this step important?
4. The step of reviewing the data obtained from brainstorming happens next to present
options (The University of Massachusetts, n.d.). discussion on this step…
The review will provide a more in-depth look at how each option will resolve the issue
and how the department will be impacted (Tancig, 2009).
a. Example: which of the options you put in the brainstorming examples will be
viable options?? All? Some?? Share which ones.
b. Why is this step important?
5. In step five, deciding the best option from the possibilities researched and brainstormed
in both step three and four is completed (The University of Massachusetts, n.d.). discuss
and elaborate on this here.
A decision must be made for the problem to be solved (Tancig, 2009).
a. Example: share what your best option was and why
b. Why is this step important?
6. One of the final steps is step six. In this step, the solution is implemented (The
University of Massachusetts, n.d.). Decision implementation is a critical step in this
process… discuss why…
a. Example: share how are you going to implement the option you chose.
b. Why is this step important?
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7. The last step in the decision-making process is evaluating the decision made (The
University of Massachusetts, n.d.). Share how you are going to do that? How will you
know it worked?
a. Example; discuss how you know it worked, if it didn’t what else will you do?
b. Why is this step important?
Following Each Step
Explain if it is mandatory to follow each step in the exact order. Yes or no? Why?
Conclusion
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References
Tancig, S. (2009). Expert team decision-making and problem solving: Development and
learning. Interdisciplinary Description of Complex Systems, 7(2), 106-115.
The University of Massachusetts. (n.d.). Decision-making process.
https://www.umassd.edu/fycm/decision-making/process/
