23 Feb What are the challenges public servants are going to face in the future? What new roles will emerge for public servants in the future? ? ? 12.4 Instructions Answer both questions in the test
management discussion question and need a reference to help me learn.
I’m working on a management project and need support to help me learn
No Plagiarism, No Matching will be acceptable.
All answers must be typed using Times New Roman (Size12, Double-space) font.
No pictures containing text will be acceptable and will be considered plagiarism.
proper examples and explanations for each questions.
– No short answer as it’s not acceptable for this assignment
the answer should be sufficient
References are very important to put them under the solution
I want the solution on the same page of the questions that I attached, under the word answer
I want each group’s solution to be on a separate page..
The groups are (MGT424) (MGT324) (MGT421) (MGT422)
Each group should have its own reference and the reference should be in APA format
Requirements: unlimited | .doc file
MGT324
Week 12: Interactive activity
12.1 Learning Outcomes:
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Discuss the future of public administration
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12.2 Action Required:
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Watch the video at the following link
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12.3 Test your Knowledge (Question):
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What are the challenges public servants are going to face in the future?
What new roles will emerge for public servants in the future?
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12.4 Instructions
Answer both questions in the test your knowledge section.
Post your answer on the discussion board using the discussion link below (Week12:Interactive learning Discussion)
MGT421
Week 12: Interactive Learning Activity
12.1 Learning Outcomes:
Understand principles for professional networking.
Identify your key selling points for the job application process.
Evaluate the primary needs of employers for positions of interest.
Set up the message structure for résumés and cover letters.
Highlight your qualifications with an effective tone, style, and design.
Create chronological and functional résumés to highlight your key selling points.
Use LinkedIn as part of the job search process and to network professionally.
Develop a list of references that will improve your employment prospects.
Compose effective cover letters that highlight your key selling points.
Review your job application documents for effectiveness and fairness.
Develop strategies for responding to common job interview questions.
Explain etiquette for following up after job interviews.
Explain etiquette for leaving an organization with grace and foresight
12.2 Action Required:
Chapter 16 in BUSINESS COMMUNICATION: Developing Leaders for a Networked World, Peter Cardon, 4th Edition? McGraw-Hill Education
Watch the short videos at the following link:
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12.3 Test your Knowledge (Question):
Create a sample resume. What is the type of this resume? Why you selected this type of resume?
12.4 Instructions
Answer the questions in the test your knowledge section.
Post your answer in the discussion board using the discussion link below (Week 12:Interactive learning Discussion)
MGT422
12.1 Learning Outcomes:
Upon completion of this weeks activities, you will be able to:
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Understand the difficulties of foreign business assignments.
Articulate what a cultural intelligence (CQ) level is.
Explain why guidelines and policies for global business ethics are important.
Apply ethics understanding acquired over the length of the course to a real-life scenario.
Articulate whether Google was facing an ethical dilemma.
Understand ethical relativism and ethical absolutism.
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12.2 Action Required:
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Watch the short video in the following link and answer the questions that follows:
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12.3 Test your Knowledge (Question):
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If you were planning to do business in a culture that was opposite from your own on the cultural dimensions of power distance? and individualism/collectivism,? what challenges would you expect to face?? How would you prepare???
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12.4 Instructions
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Answer the question in test your knowledge section.
Post your answer for the question in the discussion board using the discussion link below (Week 12: Interactive learning Discussion)
MGT424
Week 12: Interactive Learning Activity
12.1 Learning Outcomes:
Recognize the importance of quality management theory, principles, and practices?applied in businesses on national and international levels.
State the importance of standardization and quality standards.
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12.2 Action Required: (Read)
The Case of the Missing Reservation
Mark, Donna, and their children, along with another family, traditionally attended Easter?brunch at a large downtown hotel. This year, as in the past, Donna called and made a?reservation about three weeks prior to Easter. Because half the party consisted of small?children, they arrived 20 minutes prior to the 11:30 reservation to ensure being seated?early. When they arrived, however, the hostess said that they did not have a reservation.?She explained that guests sometimes failed to show and that she would probably have a?table available for them before long. Mark and Donna were quite upset and insisted that?they had made a reservation and expected to be seated promptly. The hostess told them,
I believe that you made a reservation, but I cant seat you until all the people on the?reservation list are seated. You are welcome to go to the lounge for complimentary coffee?and punch while you wait.? When Mark asked to see the manager, the hostess replied, I?am the manager,? and turned to other duties. The party was eventually seated at 11:45,?but was not at all happy with the experience.
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The next day, Mark wrote a letter to the hotel manager explaining the entire?incident. Mark was in the MBA program at the local university and taking a course on?quality management. In the class, they had just studied issues of customer focus and some?of the approaches used at The Ritz-Carlton Hotel, a 1992 and 1999 Baldrige Award?winner. Mark concluded his letter with the statement, I doubt that we would have?experienced this situation at a hotel that truly believes in quality.? About a week later, he?received the following letter:
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We enjoy hearing from our valued guests, but wish you had experienced the level?of service and accommodations that we strive to achieve here at our hotel. Our?restaurant manager received your letter and asked me to respond as Total Quality?Lead. Looking back at our records, we did not show a reservation on the books?for your family. I have addressed your comments with the appropriate department?head so that others will not have to experience the same inconveniences that you?did. Thank you once again for sharing your thoughts with us. We believe in a?philosophy of continuous improvement,? and it is through feedback such as?yours that we can continue to improve the service to our guests.
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12.3 Test your Knowledge (Question):
1. Were the hostesss actions consistent with a customer-focused quality philosophy??What might she have done differently?
2. How would you have reacted to the letter that Mark received? Could the Total?Quality Lead have responded differently? What does the fact that the hotel manager?did not personally respond to the customer tell you?
12.4 Instructions
Read?Casestudy and answer the questions.
Post your answer in the discussion board using the discussion link below
??????????? (Week 12: Interactive Learning Discussion)
