Watch the video below and Take Notes.

Then write a 2 page describing what you liked or disliked about this video and then tell me about a good or poor customer service experience that you have experienced.

Criteria:

2 page in APA format

12 pt. font, double Spaced

Cite and reference your sources (research how to cite in APA format)

Must include a Title Page (but will not be counted as part of your two pages)

"Title page" must include the identifying information below:

Student Name – Jane Doe

Assignment #

Cerritos College

BA118-Retail Management

Instructor: Name

Date:

Attach your word doc. to assignment #1 in class

Worth 50 points