As a Customer Service representative for a hospital:

1. How is information (data, use of technologies) currently managed in your organization (don't share the name of the organization)?
2. Who 'controls' the information? As you know, information is power.
3. Which technologies (high level view) provide the information (data)?
4. Which Magana model (T1, T2, or T3) would best describe the how IT and IM are used in your work organization? Do you consider your organization to be “Information Centric”?
5. How do you use the data provided to you to make you more effective and impactful in your work and public service?
   • Is the information helpful?
   • Does it make a difference in policy, practice, results?