1. Application of Course Knowledge: Answer all questions/criteria with explanations and detail.

·  

a. Describe one tool used to measure client satisfaction. 

b. Discuss how accurately client satisfaction scores reflect quality in the organization.  

c. Analyze the strengths and limitations of using satisfaction measures for quality improvement. 

d. Analyze the strengths and limitations of using satisfaction measures for reimbursement. 

· Describe the ethical considerations that should be considered when using client satisf

a. action measures to drive financial incentives in the healthcare industry.