Read the case study DMV a case study in modernization.  In a single Word document, minimum of 7 full pages (excluding cover page and citation), APA format,  answer the following questions.  Using the week's reading materials and video to guide your responses.  Use the questions as section headings.  

1.    Identify the most important facts surrounding the case.

2.    Identify the key issue or issues.

3.    Specify alternative courses of action.

4.    Evaluate each course of action.

5.    Recommend the best course of action.