Write 2 pages, APA format

In the aviation industry, describe the difference between a top-down view and a bottom-up view of cost control

Explain each of the performance indicators in TQM: Employee satisfaction, operational effectiveness, and customer satisfaction

How do both of these views satisfy different groups of stakeholders or "customers". Describe the role of the FARs and Original Equipment Manufacturers (OEMs) in aviation QA systems.

Describe why is an understanding of how our customers define quality so important to our success as a company and as individual employees?