Assignment Details

In the previous Discussion Board assignment, you were working with a hiring manager to assist in collecting particular data for a job analysis. You will now create a detailed job description to attract qualified candidates for several customer service representative positions.

Research the customer service representative job description using the O*Net Database  and create a PowerPoint presentation of at least 4 slides (with 200–250 words of speaker notes per slide) plus title and reference slide that addresses the following:

• Describe 5 qualifications that should be found in a customer service representative job description.
• What level of education should be necessary for a customer service representative, and why?
• What kinds of job experience should the customer service representative have, and why?
• What skills should the customer service representative demonstrate to be successful in the position?