Discussion Question 1: Some people say that chatbots are inferior for chatting. Others disagree. Discuss.

Discussion Question 2: Discuss the financial benefits of chatbots.

Discussion Question 3: Discuss how IBM Watson will reach 1 billion people by 2018 and what the implications of that are.

Exercise 1: Compare the chatbots of Facebook and WeChat. Which has more functionalities?

Exercise 12: Research the role of chatbots in helping patients with dementia. Write a report.

Exercise 16: Microsoft partners with the government of Singapore to develop chatbots for e-services. Find out how this is done. Write a report.