• Select 1-3 sentences, directly quoted from the applicable learning resources that reference an issue, idea, or concept that was key to that lesson, and cite appropriately. 

The quote is "The International Listening Association defines listening as "the attending, receiving, interpreting, and responding to messages presented aurally" (Bodie, Janusik, & Valikoski, 2008, [. 7).

from the book Essential Interviewing and Counseling Skills : An Integrated Approach to Practice by Tracy A. Prout, PhD, Melanie J. Wadkins, PhD