04 Mar Communicating Your Leadership Vision
Develops Self-Awareness and Personal Values
The learner identifies their personal values, including honesty, integrity, respect, emotional intelligence, and ethical responsibility, to develop self-awareness through self-assessment.
3109.1.3 : Demonstrates How Leadership Delivers Results
The learner demonstrates how their leadership abilities, including active listening, influence, and ethical responsibility, solve problems and deliver results within an organization.
3109.1.4 : Explains Leadership of Cultures
The learner explains how the leadership of cultures fosters diversity, inclusion, ethics, and problem-solving.
Introduction
In Task 1, you were provided with a scenario in which you assumed the role of a newly hired customer service manager. To help you grow as a leader, you completed the VIA Character Strengths Survey to identify your strengths and opportunities for growth. In this task, you will share your leadership vision with your new team.
Scenario
Now that you have begun your new role as the customer service manager for Corollary Marketing Inc., it will be important for you to introduce yourself as a leader to your team. The purpose of the introduction is to explain how you will use emotional intelligence to incorporate company values, unify the team, and begin to set team expectations.
Corollary Marketing Inc. Company Values:
• Excellence: In character, decision-making, and service to our clients and customers, we strive for distinction and actions of which we can be proud. Each of the following values contributes to this overriding charge.
• Integrity: We do the right thing, regardless of whether someone is watching. Our word is our bond; we carry a duty of care and responsibility to act ethically.
• Humility: We conduct our work without our egos. Our actions embody respect, humility, authenticity, and openness and invite feedback and input. We actively seek ideas and feedback from employees and value every voice and contribution.
• Trust: We extend the belief and feeling that others can be relied upon. We strive to be trustworthy by showing compassion and consistency and by communicating with care and truthfulness. We are authentic and transparent.
• Growth: Our best today may not be good enough tomorrow, and we continually seek to improve. Both personally and professionally, we aim to accelerate employee learning so that we can become better able to meet customer and company needs.
• Respect: We believe that each person (employee, customer, vendor, etc.) has value and rights. We act based on facts and always assume positive intent. We celebrate the differences in people and seek to utilize each person’s unique knowledge, skills, abilities, and perspectives.
