The article discusses the application of DMAIC in Monroe County Hospital – Forsyth, Georgia, to improve specified service aspects, and provide high quality health services to the citizens of Monroe. 

Read the article ( case study ) , and answer the following questions: 

1. In your own words, describe the main stages performed to improve the Monroe County hospital (emergency department – wait time) to enhance the overall performance. ( 150 – 200 words ) 

2. Based on the project objectives, discusses the significance of linking the operational improvements with the business`s long term strategies. ( 100 – 150 words ) 

3. To which do you agree with the author indication that “Leaders must measure, track and know their organization’s numbers”. Explain. ( 150- 200 words ) 

Answers: 

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