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Building a Social Media Culture at Dell

Times New Roman 12 pt, single-spaced

This is a case study will answer the following questions but I ONLY need INTRODUCTION.
The following questions will be addressed in the case study but are assigned to other people.
  1. Why has Dell been successful at building a social media program?
  2. Can you build a top-down Dell corporate brand with a decentralized social media structure?
  3. How do you explain the statistic that social media-based sales leads were two to five times more likely to close sales than traditional leads?
  4. How would you use Dells social media experience to rebrand the company as Michael Dell wants to do?

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