Overview

In this assignment, we will explore the role of BI in helping companies achieve a competitive advantage. You will use this week's reading material and any third-party resources (scholarly journals) to research examples of organizations (such as amazon.com and Google) that benefited from BI tools in creating systems that attract users (and keep them).

Tasks

• Discuss the significance of BI tools in providing organizations with a competitive advantage.
• Discuss the significance of BI tools in customer relationship management (CRM).
• Identify specific BI tools and evaluate the effectiveness of each tool and its significance in the making of different decisions. Consider different types of decisions that managers need to make.
• Discuss the forces shaping BI tools to become more commercialized toward non-IT specialists.
• BI tools can enable different organizations, possibly under the same parent organization, or different companies, to provide services to each other. Provide an example of organizations that depend heavily on BI tools to provide services for each other and describe how the BI services are offered and how the organizations derive value from the services.

Submission Details:

• Write your paper in 4 to 5 pages as a Microsoft Word document.
• Name your document MIS6210_W1_A3_LastName_FirstInitial.