31 Aug What types of information can and should be communicated to the caller?
PLEASE follow the instructions and answer the question one by one to do not confuse me.
Directions
In your training, you will explore communication with four different audiences: the caller, the male subject, the press, and your department.
For each of these audiences, you will focus on the types of information that can be communicated, how information should be communicated, why it is important to communicate to each audience in a particular way, and how communicating to each group must align with the mission and brand of the organization.
Your assessment of each communication area will be based on how you address each one for all four audiences.
Using the scenario provided, address each of the following:
Audience: The Caller
In 100–150 words, answer the following:
- What types of information can and should be communicated to the caller?
- How should this information be communicated?
- Why is it important to communicate to the caller in a particular way?
- How should your communication with the caller align to the mission and brand of the organization?
Audience: The Male Subject
In 100–150 words, answer the following:
- What types of information can and should be communicated to the male subject?
- How should this information be communicated?
- Why is it important to communicate to the male subject in a particular way?
- How should your communication with the male subject align to the mission and brand of the organization?
Audience: The Press
In 100–150 words, answer the following:
- What types of information can and should be communicated to the press?
- How should this information be communicated?
- Why is it important to communicate to the press in a particular way?
- How should your communication with the press align to the mission and brand of the organization?
Audience: Your Department
In 100–150 words, answer the following:
- What types of information can and should be communicated to your department?
- How should this information be communicated?
- (Hint: You may want to use one of the sample forms provided in the Sage resource below.)
- Why is it important to communicate to your department in a particular way?
- How should your communication with your department align to the mission and brand of the organization?
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The police are sent to a call for a male who is acting erratically. The caller is the neighbor of the male in |
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question, who, according to the caller, is “not himself.” The caller tells the dispatcher that the male subject is on probation for drug offenses and has a long history of post-traumatic stress disorder (PTSD). No additional information is available. The police arrive at the residence, and the caller comes outside to see if he can “help” in any way. A police officer asks the caller to remain in his home for the time being. The police officer knocks on the door of the residence in question and is met by a female who is upset and crying. She tells them she is the wife of the male subject. She also tells them that the male subject is 35 years old and has PTSD. As the police are speaking to the woman at the front door, they hear a male voice yelling from inside the home and can hear objects being thrown and glass breaking. The female tells them that there is no one else in the house. She gives the officers permission to enter the home. As the police enter the home, a |
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second patrol unit arrives on the scene. There are now four officers on the scene. |
As the officers enter the home, the scene rapidly escalates. The male subject has barricaded himself in a back bedroom. Per procedural regulations, more backup is called in. Within minutes of the request for additional police support, the press arrives to cover the situation.
A reporter approaches the scene and asks what is happening.
After 45 minutes, the situation is resolved when the police are able to convince the man to leave his house. The man is taken by ambulance to a nearby hospital for evaluation.
