You have convinced the management team that a phone-based solution is not the most appropriate solution. Your recommendation is to set up a self-service-based support environment.

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Include the following for a report titled IT Systems Support that you are preparing for the management team:

• Describe what self-service support entails and how a Web-based solution can be implemented to meet the request.
• Describe the tools that are available with Web-based support.
• Explain how IT Support can effectively interact with those customers who differ in beliefs, behaviors, values, or views by exploring diverse perspectives