31 Aug Lines and Waiting Time Management
Lines and Waiting Time Management
Operations Management concepts can be observed almost everywhere in our regular lives. The following assignment is focused on lines and waiting time management concepts. The purpose is to recognize the Operations Management concept, its applicability, and how it affected your experience.
Out of the themes listed below, please select one and think of your experience as a customer/client/supplier when you waited
to be serviced (e.g. line at the restaurant, doctors office, email response, internet order). Why did you have to wait?
Name three (3) reasons. How did the line (physical in the office or virtual) and wait time were managed? What approach(es)
were used? How effective were the approaches to eliminate the wait time and line? Provide three (3) suggestions of how you
would have handled the situation differently, using lines and wait time management concepts and terminology.
The assignment must contain the following:
- Title page with your name, course, and date
- Description of your experience
- Answers to the questions
- Proper grammar and punctuation
- Reference(s) in the APA format at the end as the last page.
- Recommended assignment length is approximately 4 pages, including the title and reference pages.
List of themes/pathways/areas/industries:
- Art/Music/Film/Graphic Design/Mass Communication (e.g. wait for a new movie at the theater)
- Business/Entrepreneurship/Hospitality/Management/Marketing/Finance & Accounting (e.g. wait in line in the bank at the end of month on a Friday)
- Education (e.g. wait to register for a full course)
- Health Science/Health Management/Emergency Medical Services/Nursing/Medical Facilities Management & Administration (e.g. wait in line to see a doctor)
- Automotive/Transportation/Supply Chain/Engineering/Construction Management (e.g. wait in line for Lyft or Uber or a bus)
- Public Safety/Criminal Justice (e.g. wait in line to see an officer on a scene)
- Government/Public, Social Services/Immigration Services (e.g. wait in line for a work authorization at the immigration services)
- Environment Management (e.g. wait in line for a solar panels to be installed at your home)
- Technology/Telecommunications/Mobile/Social Media/Internet of Things/Robotics/AI/VR (e.g. wait in line for your call to be answered or social media complaint to be addressed/responded to)
