Imagine you are a new manager at the SNHU Pet Supply Company. The company has grown from a small, local pet-supply company into a large organization with locations in Manchester, New Hampshire and Denver, Colorado. It also employs remote staff. The manager you are replacing was with the team for two years and left on negative terms, which exacerbated an already concerning team culture.

You have been asked to present a management plan that addresses identified areas of concern, rebuilds the team’s culture, and aligns organizational practices to leadership.

Leadership has provided you with a management brief that outlines the key pieces of information you will need in order to make informed recommendations.