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  Operations managers use many techniques to solve problems. Some of these techniques are graphical and can be solved using software tools and programs. You will use Excel® and PowerPoint® to solve real-life problems encountered by operations managers. How many times have you waited, not so...

 Mcdonald’s French Fries Supply Chain   Before opening its first store in India in 1996, McDonald's spent six years building its supply chain. During those six years, the company worked to source as many ingredients as possible from India, and their efforts were successful. However, MacFries,...

Ethical Dilemma Although buried by mass customization and a proliferation of new products of numerous sizes and variations, grocery chains continue to seek to maximize payoff from their layout. Their layout includes a marketable commodity—shelf space—and they charge for it. This charge is known as...

  Case Study: Motivate your employees with incentives that matter to them. "Kris Snyder — the founder and CEO of Vox Mobile, the mobile technology management company based in Cleveland, Ohio — offers his 130 employees a veritable cafeteria of benefits, compensation, and work assignments....