17 Mar Read a selection of your colleagues’ postings. BY DAY 5 Respond to two

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 Read a selection of your colleagues' postings. BY DAY 5 Respond to two or more of your colleagues' postings in one or more of the following ways: Ask a probing question. Share an insight from having read your colleague's posting....

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17 Mar Prior to beginning work on this assignment, read Chapters 7 and 8 in?Su

Posted at 00:37h in Business & Finance

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Week 4 Reflective Journal[WLO: 1] [CLOs: 1, 3, 4]Prior to beginning work on this assignment, read Chapters 7 and 8 in Superforecasting.The intent of the journal is to apply what you have learned to how data analytics is applied in industry. After reading the assigned chapters...

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16 Mar As the manager of a customer service call center, you are evaluating the quality of the call centers operations. One of the most important metrics in a call center is time in queue (TiQ), the time a customer?waits before a customer service representative (CSR) comes on the line to help. To provide the best customer experience, you want your customers’ wait to be less than the 2.5-minute (150 seconds) industry standard. You know that when they wait for too long, customers are more likely to have a negative experience or hang up before being helped. Another metric you measure in the call center is the handling time, or service time (ST), the amount of time a CSR spends servicing the customer. Last months average ST was approximately 3.5 minutes (210 seconds). Your industry experience tells you that the average ST can be influenced by a CSRs level of training, amount of experience, and whether the CSR can provide a resolution to the issue quickly. Recently, you tested a strategy to have callers identify the type of issue they are calling about and then route calls to CSRs with expertise in that issue. The new protocol (PE) is being tested side-by-side with the current protocol (PT) to see if ST is improved with this strategy.?The regional director was hesitant to test the PE protocol for two weeks, already concerned about the customer experience, but agreed to the test. After the first few days, the regional director is anxious to know the results and asks you to send a report. You ask the user experience (UX) team to pull a report for the TiQ and ST for both protocols to analyze. Preparation Review the call time analysis provided by the UX team. You may also review the call time data in Excel if desired. Assessment Deliverable Write a 350- to 700-word email, or memo, about the PE and PT test results after the first few days. Address the following in your email: You

Posted at 23:41h in Business & Finance

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Managers need to make informed decisions. Using data, or research, to analyze your business is an important part of making decisions and evaluating business performance. An IT manager analyzes service levels, a marketing manager tries to predict the results of planned campaigns, and virtually any...

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16 Mar Jim and Laura Buyer visit the local car dealership because they are interested in buying a new car. The car they currently have is aging and is starting to have mechanical problems. Jim and Laura would share the new car, and use it to go back and forth to work and school. Before going to the dealership, Jim and Laura decide that they can only afford $400.00 a month in car payments.Once at the car dealership, Jim and Laura meet Stan Salesman. Stan shows them several vehicles and Jim and Laura test-drive several of the cars. Jim and Laura particularly like the blue 4-door sedan. Therefore, they agree to give Stan Salesman a $100.00 deposit to hold the car for a day. Stan Salesman does not give them the receipt but guarantees that the $100.00 is refundable. No documents were signed.The next day, Stan Salesman calls Jim and Laura to ask them when they would like to take delivery of the car. Jim and Laura, on the way home from the dealership, decided that they were not going to buy the car because they did not want to spend that money each month. Therefore, Jim and Laura tell Stan Salesman that they have decided not to buy the car and request their $100.00 deposit back.Stan insists that the $100.00 was a deposit on the car and was meant to be part of the contract to buy the car. Stan is very persistent and insistent that Jim and Laura have contracted to buy the car; therefore, the $100.00 will be applied to the purchase price of the car. Jim and Laura are shocked and angry as not only do they not want to spend the money, but now feel as though they are being duped by Stan Salesman.Jim and Laura have an appointment to see a lawyer in a few days, but know you are a student taking a business law class and come to you for advice. They are very frazzled, and understandably upset that they may have just purchased a car. Since you have been taking business law, you have read and

Posted at 23:37h in Business & Finance

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Business LAW: SCENARIO: Jim and Laura Buyer visit the local car dealership because they are interested in buying a new car. The car they currently have is aging and is starting to have mechanical problems. Jim and Laura would share the new car, and use it...

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16 Mar Define each law briefly. Cite one current issue that employers are, or should be, concerned with for each act. Describe the violations and penalties that employers can face for violating these acts. Describe, for each law, an example of an actual legal case involving an organization that has violated this law.

Posted at 23:36h in Business & Finance

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2 pages - times new roman 12 pt - double spaced Four acts?FMLA, COBRA, HIPAA, and ERISA?passed by the Congress greatly define the arena of benefits. In a 2 page paper: Define each law briefly. Cite one current issue that employers are, or should be, concerned with for...

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16 Mar How might the issues in the film be resolved? Explain in detail using concepts from the course This is a general management’s business and society question. write 500 to 700 words et me know if you need more information Film Link https://www.dailymotion.com/video/x8hfdhr

Posted at 23:36h in Business & Finance

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1. How might the issues in the film be resolved? Explain in detail using concepts from the course This is a general management's business and society question. write 500 to 700 words et me know if you need more information Film Link https://www.dailymotion.com/video/x8hfdhr...

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16 Mar Ethical behavior can be viewed at a personal level, as well as a corporate level. In business, personal ethics is often tied to the agency theory and at the corporate

Posted at 15:44h in Business & Finance

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Prior to beginning work on this discussion forum, read the following sections of Chapter 1: The Goals and Activities in the Foundations of Financial Management textbook: Risk Management and a Review of the Financial Crisis Corporate Governance Goals...

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16 Mar Why is it important for any organization (firms, nonprofits, etc.) to study and understand its external environment? Why is it important to study the internal resour

Posted at 14:44h in Business & Finance

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Q1. Why is it important for any organization (firms, nonprofits, etc.) to study and understand its external environment? Q2. Why is it important to study the internal resources, capabilities, and activities of firms? What insights can be gained? ...

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15 Mar The Discussion for this week will once again give you the opportunity to analyze a public company’s financial statements. Discuss with your colleagues the cost flow assumptions presented in t

Posted at 11:14h in Business & Finance

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The Discussion for this week will once again give you the opportunity to analyze a public company's financial statements. Discuss with your colleagues the cost flow assumptions presented in these statements. Why did the company choose these assumptions? What types of inventories did they report?...

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15 Mar Prior to completing this discussion forum, read Chapter 21 of your textbook. In this discussion, we will continue to review big data and data mining.Research the data mining practices of the

Posted at 11:10h in Business & Finance

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Prior to completing this discussion forum, read Chapter 21 of your textbook. In this discussion, we will continue to review big data and data mining.Research the data mining practices of the organization you work for, or one that you are familiar with. Specifically, research their...

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