As you work through this Competency, you may have questions, comments, or discover connections to current events related to Competency topics. The Competency Conversations topic is an optional area available for you to interact with your peers regarding the academic content. Healthcare management depends on both...
You work on a team of medical assistants at a busy children's clinic. The absence of a manager who has been out of the office due to personal illness is causing significant stress in the workplace. HR sees the need for a new manager. As...
Why is it important to determine whether the difference between the customer's balance shown in the client's records and the amount confirmed by the customer is the client's error or fraud, the customer's error, or a timing difference? What are the implications of this...
Watch this video on Shipwrecking in Bangladesh, https://www.youtube.com/watch?v=JU0DXdAhdsA then discuss what issues you see and how this process could be improved. Homework 2: 4 pages with at least 2 references Answer the following questions 1. Discuss the connections between corporate social responsibility (CSR) and...
Simulon is a publicly-owned defense manufacturer headquartered in Nashville, TN, with approximately 20,000 employees, 10,000 of whom are unionized. The company is structured functionally and has divisions such as finance, manufacturing, marketing, human resources, etc. The company has a CEO, six vice-presidents, and thirteen directors....
A large box retailer is implementing a new learning and development (L&D) software program in their organization. The existing software program is a simple system run by a small team of content designers and trainers, whereas the new program will require highly specializing programming and...
This Discussion aims to spark a critical and creative exploration of how digital badging can be used to recognize and foster professional development (PD) across the professions. Drawing upon the insights from the week’s materials and your own experience and understanding of digital badges, answer...
Office Equipment, Inc. (OEI) leases automatic mailing machines to business customers in Fort Wayne, Indiana. The company built its success on a reputation of providing timely maintenance and repair service. Each OEI service contract states that a service technician will arrive at a customer’s business...
This could range from a Strength and Conditioning Coach, Exercise Physiologist, Sports Psychologist, Rehabilitation Specialist, to a Wellness Coordinator, among others. Be creative and think about where you see yourself in the future. 2 Identify a Hypothetical Company...
In this task, you will demonstrate your ability to align the customer experience to the brand and value proposition, analyze the customer journey, explain the practices of customer experience management, and create the components of a customer experience strategy aligned with the organization and brand...