05 Feb Submission FeedbackOverall Feedback I think your resume and cover letter look very professional – you’ve used a mostly cons
Submission FeedbackOverall Feedback
I think your resume and cover letter look very professional – you've used a mostly consistent layout, font, margins, etc. and you have some impressive experience working for a large financial institution – but you have not customized your cover letter or resume to the position you chose or the program you're in. For example, outside of referring to the job title, there's no mention of payroll, sick leave or any of the major keywords/phrases from the job posting. You also don't refer to any HR-specific knowledge or interest and a good portion of your cover letter is from a searchable template online.
Please choose a new job posting for a co-op/internship position, consider why you are interested in it, how you are qualified in and then write a resume and cover letter that are customized/tailored to that position. You will need to score above a 70% to pass this assignment and course
Job posting link:
https://ca.indeed.com/viewjob?jk=4008ba08eb89e586&from=notifcenter_webapp_labs_chat_post_apply_invite_notification
AYA YOUNUS
Mississauga, CanadaL5A 2H5 ♦ [email protected]
PROFESSIONAL SUMMARY Motivated human resources student available for full time shift. Considered hardworking, punctual, and driven. helping the team in problem solving, administrative work and MS office
SKILLS • excellent communication and customer service
skills • Building customized solutions • Administrative and office work
• excellent computer skills including MS office • problem resolution, conflict management • fluency in English, Arabic and Turkish
WORK HISTORY Personal Banking Associate April 2021- present TD Canada Trust • Managed portfolio of accounts and monitored for issues in need of attention. • Developed tailored solutions to meet individual banking needs. • Provided advice on different bank products and financial options. • Understood and applied selling techniques to open, develop and close sales and created product interest
by actively cross-selling products and services to pursue customers.
Customer Service Associate. Feb 2020-April 2021 TD Canada Trust • Improved operational efficiencies while managing customers’ requests, store inventory, transactions,
new purchase orders and pricing needs. • Developed and actualized customer service initiatives to decrease wait times. • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs
and resolving concerns.
Key Holder Supervisor. July 2017-Feb 2020 Palmyra Mediterranean House • Used weekly financial data to analyze company growth and optimize operational strategies. • Submitted reports to senior management to aid in business decision-making and planning. • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of
consumer preferences.
Sales Associate July 2016-July 2017 Bombay & Co • Engaged with customers to effectively build rapport and lasting relationships. • Solved customer challenges by offering relevant products and services. • Trained and developed new hires in company processes, product knowledge, customer service and
selling techniques. • Provided positive first impressions to welcome existing, new and potential customers.
EDUCATION BBA: Bachelor of Business Human Resources April 2023 Sheridan College Canada, Mississauga
High School Diploma: May 2014 NCS High school United Arab Emirates, Dubai
AYA YOUNUS Mississauga, ON L5A 2H5
February 1, 2022
Simcoe County District School Board
RE: Human Resource Services Assistant – Payroll
Dear Hiring committee,
In my pursuit of new creative endeavors, I was excited to find the Human Resource Services Assistant – Payroll opportunity with Simcoe County District School Board. As a progressive professional with administrative experience, I believe that I can bring valuable contributions to your team.
Identifying innovative approaches and improved solutions to business challenges both motivate and drive me. Observation, inspiration, and determination are my foundation for success. My philosophy is that introducing fresh perspectives and new techniques allow businesses to evolve and grow. Similar to Simcoe County District School Board, my goal is to remain on the cutting-edge of advancements. Formerly in my Personal Banker role, my successes have stemmed from essential skills, including written and verbal and problem solving. I have enhanced my decision-making abilities and cultivated a reputation as
a major contributor through communication and critical thinking. I am a collaborative team player who is always searching for opportunities to impart valuable insights. With these qualities, I am able to facilitate positive change and impacting outcomes.
For a greater presentation of my background and qualifications, please review my attached resume. I am eager to speak with you and greatly appreciate your consideration.
Sincerely, Aya Younus
- Coop assignmnet 2
