Each of your answers should be written using your own words. Do not copy and paste from your textbook or an Internet source. Ensure you cite your work and add reference(s) at the end of your journal. These should be the sources you are citing in your work.

1. How might leaders use symbolic acts to strengthen a cultural value of teamwork and collaboration? How about a value of customer care and responsiveness?

2. As a leader, how might you overcome your own felt resistance to a change from above and act as a role model for implementing the change?