• What three concepts must be considered when understanding labor markets? What five key questions should employers ask when using recruitment advertisements in the media? Identify and describe the five key elements of the selection process.

• Describe three of the biggest factors affecting the individual/organizational relationship. Identify and discuss the four reasons why employee retention has become a primary concern in healthcare organizations. Describe the five retention determinants.

• Discuss the three primary phases of the retention management process. Describe the four most common areas to include in a turnover costing model.