400-600 words ,APA 6, in-text citation, Cite at least two (2) references published 

Assignment Description :

Within the Discussion Board area, write 400–600 words that respond to the following questions with your thoughts, ideas, and comments. This will be the foundation for future discussions by your classmates. Be substantive and clear, and use examples to reinforce your ideas.

• How can verbal feedback affect customer encounters?
• Be sure to provide support for your position by including examples.