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Consider post-traumatic stress disorder (PTSD). It's not just something a service member endures. Many people have some form of PTSD relating to trauma in their lives. So, be inclusive in your response by thinking of all employees, as well as returning service members. Remember that people are more willing to tell you they have a physical disability but may be reluctant to tell you they have a mental disability.

• Develop an outline to educate your management team to recognize returning service members who may be showing signs of PTSD.
• Identify the steps that could be taken to help all employees, including the service members transitioning back into the workforce.