1.   Nicki is new to the human resources (HR) department. Nicki was asked to create a job description for a call center. What are the steps Nicki should take before she creates a job description? Describe each step.
Your response must be at least 200 words in length 

2.  Identify three sections that should be included in a job description. Explain the three sections in detail, and discuss why each is important.
Your response must be at least 200 words in length. 

3.  One of the goals for most organizations is for managers to improve employee engagement. Identify three strategies or activities that can help managers improve employee engagement. Why is employee engagement important?
Your response must be at least 200 words in length. 

4.  The hiring process is very time-consuming and complex. Discuss the steps that HR professionals take before they select who to hire. Why are the activities important?
Your response must be at least 200 words in length.