08 Apr Control Phase, Part One—Mitigating Unwanted Consequences

First, read Chapter 9 in  The Essential Workplace Conflict Handbook. Additionally, review the  CONTROL Supplementary Document . In your initial post, address the following:

 

· How has your identification of unwanted consequences from your Improve phase informed your understanding of what you need to control?

 

· In what way might you need to dig more deeply into implementing specific Control elements for particular unwanted consequences?

 

· What are your thoughts on how the other phases of DMAIC help you understand what specific unwanted consequences you may need to control?

 

· How will you apply your understanding of Control to your organization’s specific conflict or to the Garden Depot case study?

 

350-450 word excluding references, APA format and a minimum of 3 references

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